The Veraxus Contractor Hub app (the "Service") is provided by Veraxus Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17093059, with its registered office at 6 Meteor Crescent, Warrington, WA2 0DU. These Terms of Service, together with our Privacy Policy, form a legally binding agreement between you and us. By creating an account, or by accessing or using the Service, you confirm that you accept these terms. If you do not agree, you must not use the Service.
"Account" means your registered user account. "Content" means any information, documents, images, business details or other material you submit to the Service. "Profile" means the business profile you create, which you may choose to make publicly shareable. "Your Clients" means the customers or contacts whose information you store in the Service. "Fees" means any charges for paid plans. Words like "including" mean "including without limitation".
We may change these terms from time to time, for example to reflect changes to the Service, our business, or the law. If a change is material, we will give you reasonable notice (for example by email or an in-app notice) before it takes effect. Your continued use of the Service after a change takes effect means you accept the updated terms. If you do not accept a change, you may close your account.
You must be at least 18 years old and using the Service for trade, business or professional purposes. If you use the Service on behalf of a business, you confirm you are authorised to bind that business to these terms, and "you" includes that business. You must provide accurate, current information, keep your login details secure and confidential, and not share your account. You are responsible for all activity that takes place under your Account. Tell us promptly at contact@veraxus.co.uk if you believe your account has been compromised.
The Service lets trade contractors store compliance documents (such as insurance and certificates), receive expiry reminders, build a business profile, share that profile, and use related features we may add (such as company look-ups, quotes, invoices, payments and analytics). Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business purposes. We may add, change, suspend or remove features at any time.
The Service is at an early stage of development. Some features may be incomplete, experimental, or labelled "beta", "preview" or "early access". Such features are provided "as is", may change or be withdrawn, and may occasionally be unreliable. You should not rely on the Service as your sole record of important information, and you should keep your own copies of your documents.
You retain all ownership of your Content. You grant us a worldwide, royalty-free licence to host, store, copy, process, transmit and display your Content solely to the extent necessary to operate and provide the Service to you (including displaying your Profile where you choose to make it public). You are responsible for your Content, and you confirm and warrant that: (a) you own it or have all rights and permissions needed to upload and use it; (b) it is accurate and not misleading; (c) it does not infringe anyone's intellectual property, privacy or other rights; and (d) it does not breach any law or these terms. We may remove or disable Content that we reasonably believe breaches these terms. If you believe Content on the Service infringes your rights, contact us at contact@veraxus.co.uk and we will investigate.
You agree not to, and not to allow anyone else to:
We may investigate suspected breaches and may suspend or terminate accounts that breach these rules.
The Service displays information and documents that you provide. We do not check, verify, validate, endorse, or guarantee the accuracy, authenticity, validity, completeness or current status of any insurance policy, certificate, qualification, company detail, or any other document or information in your Profile.
Where the Service indicates that documents are "on file", "checked", "held" or similar, this means only that a document has been uploaded or a field completed — it does not mean we have independently verified it, nor that any insurance or qualification is valid or in force. You are solely responsible for ensuring your information is accurate, genuine, lawful and up to date.
The Service is a record-keeping and presentation tool. It is not an accreditation, certification, vetting, or insurance-verification service, and a Profile is not a guarantee of competence, insurance, or compliance. If a client, main contractor, or any other third party views or relies on a Profile, they do so entirely at their own risk and should carry out their own checks. To the fullest extent permitted by law, we accept no liability to you or to any third party for any loss arising from reliance on a Profile, or from any document or information being inaccurate, expired, invalid, withdrawn or misleading.
We handle personal data in accordance with our Privacy Policy and UK data protection law. Where you store information about Your Clients in the Service, you are the data controller for that information and we act as your processor: we will process it only to provide the Service and on your documented instructions, apply appropriate security, assist you with data-subject requests where reasonable, and delete or return it on termination. You are responsible for having a lawful basis to hold Your Clients' data and for informing them as required.
The Service relies on, and may connect to, third-party services (for example Companies House, our hosting, storage, email and analytics providers, and — for payments — Stripe). We are not responsible for third-party services, their availability, or their acts or omissions, and your use of them may be governed by their own terms. Links to third-party sites are provided for convenience and are not endorsements.
AI-assisted features (“Vera”). Some features use artificial intelligence (provided by a third-party model) to help you draft text, tidy wording and, in future, review documents. AI can be wrong, incomplete or misleading, and may produce content that looks plausible but is inaccurate. Anything the AI generates is a draft for your assistance only — it is not advice and is not checked by us. You remain fully responsible for everything you send, submit or rely on: you must review, correct and approve all AI-generated content before using it, and you do so at your own risk. We are not liable for any loss arising from your, or any third party’s, reliance on AI-generated content.
The Service currently offers a free plan with certain limits. If we introduce paid plans:
We will set out full paid-plan terms at the point of purchase, and they will form part of this agreement.
The Service, and all software, design, text, graphics, logos, branding and other materials in it (other than your Content), are owned by us or our licensors and are protected by intellectual property laws. "Veraxus" and "Veraxus Contractor Hub" are our brands. Nothing in these terms transfers any of our intellectual property to you beyond the limited licence in section 5.
We aim to keep the Service available and reliable but do not guarantee that it will be uninterrupted, timely, secure or error-free. We may suspend the Service for maintenance, updates, or for technical or security reasons, and will try to minimise disruption. Support is provided on a reasonable-efforts basis via contact@veraxus.co.uk.
Except as expressly stated in these terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we exclude all warranties, conditions and representations (whether express or implied) including any implied terms as to satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement. This does not affect any statutory rights you have as a consumer that cannot be excluded.
Nothing in these terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the statutory rights you have as a consumer under the Consumer Rights Act 2015; or (d) anything else that cannot lawfully be limited or excluded.
Subject to the above, and to the fullest extent permitted by law:
You agree to indemnify and hold us harmless against all reasonable losses, damages, liabilities, costs and expenses (including reasonable legal fees) that we suffer or incur arising out of or in connection with: your breach of these terms; your Content; your use of the Service; your breach of any law or third-party rights; or any third party's reliance on information you provided through the Service.
You may stop using the Service and delete your Account at any time from within the app. We may suspend or terminate your access (in whole or part) if you breach these terms, if required by law, to protect the Service or other users, or on reasonable notice for any legitimate business reason. Where practical and lawful we will give you notice and an opportunity to export your data. On termination, your licence to use the Service ends and we will delete your data as described in our Privacy Policy, except where we must keep limited records by law. The sections that by their nature should survive termination (including 7, 9, 16, 17, 19 and 21–23) will continue to apply.
Each party may receive confidential information of the other. Each agrees to keep the other's confidential information confidential and use it only to perform this agreement, except where disclosure is required by law or the information is or becomes public through no fault of theirs.
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strikes, failures of utilities, telecommunications or internet, third-party service outages, or government action. We will try to resume normal performance as soon as reasonably possible.
We may assign or transfer this agreement (for example as part of a sale or reorganisation of our business); you may not assign yours without our consent. If any provision is found invalid or unenforceable, the rest will continue in force. Our failure to enforce a right is not a waiver of it. These terms (with the Privacy Policy and any paid-plan terms) are the entire agreement between us about the Service. Except as stated for Your Clients, a person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999. We may give notices to you by email or in-app; you can contact us at contact@veraxus.co.uk.
If you have a complaint, please see our Complaints & Feedback Procedure and contact us at contact@veraxus.co.uk — we aim to resolve issues quickly and fairly. If we cannot resolve a dispute between us, we both agree to consider good-faith negotiation or appropriate alternative dispute resolution before starting court proceedings, without affecting either party's right to seek urgent relief or to go to court.
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction, and you keep the benefit of any mandatory protections of the law where you live.
Veraxus Ltd, 6 Meteor Crescent, Warrington, WA2 0DU — contact@veraxus.co.uk.